Emergency Response Center - ERC Questions:

• How do I update my emergency contacts or codeword?
  You can either mail, email or fax changes. Or request Post dispatcher to mail or fax new emergency contact form to fill out. Please reference your account name, address and codeword with authorizing signature on mailed or fax requests.
• How long does my panel battery usually last for?
  Usually battery lasts up to 5-6 years depending how often used.
• How can I test my system?
  Before attempting to test system, call Post Alarm Systems monitoring department with codeword and test time request.
• When can we make arrangements for a service appointment?
  Service dispatchers are available during business hours 0800-1630; otherwise client can call Monitoring Department 24/7 to have the service department call back next day for appointment.
• We are going out of town, who do we call?
  Notify the Post monitoring department with client name, address and codeword. Be sure to provide operator with detailed information such as; if someone will be on property, if any temporary contacts and dates.
• I was notified of a scheduled power outage, what should we do?
  Notify the Post monitoring department with client name, address, codeword, dates and times.
• We have construction workers at location, whom should we notify?
  Notify the Post monitoring department of daily activity with estimated work hours. Also indicate if authorizing operator to place system on test to ignore signals if any during that time frame. (Codeword must be available)
• Our company just terminated an employee, what should I do?
  Does terminated employee know the codeword or have alarm code? If so, submit in writing codeword change with authorizing signature. Change alarm code immediately.
• I have a temporary house guest. Can this person have a temporary codeword?
  Yes, submit request with client name, address and current codeword, with temporary information such as temporary person name, codeword and dates.
• I received my permit number and/or renewal, should I notify Post Alarm Systems?
  Yes, call Post Alarm monitoring department with client name, address and codeword.

Billing Questions:

• What are my options in paying my bill?
  You can go to our website and make a payment, or can you can call into our accounting department to make a one time payment and/or to get your account set up on auto debit. We take Visa and MasterCard, or we can have it taken directly from your checking or savings account.
• When is my bill due?
  We mail the bills one month in advance and they are due by the 1st of the next month.